Privacy Policy
Your privacy matters to us. Learn how we protect and handle your personal information.
Introduction
At DesignRoute, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
By accessing or using our website, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.
Our Commitment to You
- We only collect information that is necessary for our services
- We never sell your personal data to third parties
- We implement industry-standard security measures
- We respect your rights regarding your personal information
- We are transparent about our data practices
Information We Collect
We collect different types of information to provide and improve our services to you.
Personal Information
- • Name and contact details
- • Email address
- • Phone number
- • Company information
- • Billing and shipping addresses
- • Communication preferences
Usage Information
- • IP address and device information
- • Browser type and version
- • Pages visited and time spent
- • Referring websites
- • Cookies and similar technologies
- • Error logs and performance data
How We Collect Information
Direct Interactions
Forms, email communications, phone calls, and service inquiries
Automatic Collection
Cookies, analytics, and technology tracking
Third-Party Sources
Social media, business partners, and service providers
How We Use Your Information
We use your information to provide, improve, and personalize our services.
Service Provision
- Communicate about projects and services
- Provide customer support
Business Improvement
- Analyze usage patterns and trends
- Improve our website and services
- Develop new features and offerings
Marketing Communications
With your consent, we may send you promotional emails about new services, special offers, and other updates. You can opt out of these communications at any time by following the unsubscribe link in our emails or contacting us directly.
Information Sharing & Disclosure
We are committed to protecting your privacy and only share information when necessary.
We Do Not Sell Your Data
We never sell, rent, or trade your personal information to third parties for their marketing purposes. Your privacy is not for sale.
Service Providers
We work with trusted third-party providers who help us deliver our services:
- • Cloud hosting services
- • Payment processors
- • Email service providers
- • Analytics platforms
- • Customer support tools
Legal Requirements
We may disclose your information when required by law:
- • Court orders or legal process
- • Government investigations
- • Protection of rights
- • Safety and security concerns
- • Fraud prevention
Business Transfers
In case of merger, acquisition, or sale:
- • Information may be transferred
- • Same privacy protections apply
- • You will be notified of changes
- • Choice to delete data available
- • Continued consent respected
Data Security Measures
We implement comprehensive security measures to protect your information.
Technical Safeguards
Encryption
SSL/TLS encryption for data transmission and storage
Access Controls
Restricted access to personal data on need-to-know basis
Monitoring
24/7 security monitoring and intrusion detection
Regular Backups
Automated data backups with secure storage
Organizational Measures
Staff Training
Regular privacy and security training for all employees
Data Policies
Comprehensive data handling and retention policies
Audit Procedures
Regular security audits and compliance reviews
Incident Response
Established procedures for security incident handling
Security Commitment
While we implement robust security measures, no method of transmission over the internet is 100% secure. We continuously update our security practices to protect against evolving threats and maintain the highest level of data protection.
Your Privacy Rights
You have important rights regarding your personal information.
Access
Request copies of your personal data and information about how we use it.
Rectification
Correct any inaccurate or incomplete personal information we have about you.
Erasure
Request deletion of your personal data under certain circumstances.
Restriction
Limit how we process your personal data in specific situations.
Portability
Receive your data in a structured, machine-readable format.
Objection
Object to processing of your personal data for specific purposes.
How to Exercise Your Rights
Contact Us Directly
Email us at [email protected] with your request. Include:
- • Clear description of your request
- • Your full name and contact information
- • Any relevant account details
- • Verification of your identity
Response Timeline
We will respond to your request within:
Cookies & Tracking
Learn about how we use cookies and similar technologies on our website.
What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and understanding how you use our site.
Essential Cookies
These cookies are necessary for our website to function properly:
- • Login and authentication
- • Shopping cart functionality
- • Security features
- • Form submissions
- • Basic website navigation
Analytics Cookies
These help us understand how visitors interact with our website:
- • Page views and user behavior
- • Popular content and features
- • Performance metrics
- • Error tracking
- • User journey analysis
Managing Your Cookie Preferences
You have several options to control cookies:
Browser Settings
Control cookies through your browser preferences
- • Block all cookies
- • Block third-party cookies
- • Delete existing cookies
Cookie Banner
Manage preferences when you first visit
- • Accept all cookies
- • Accept essential only
- • Customize preferences
Opt-Out Tools
Use industry opt-out mechanisms
- • Google Analytics opt-out
- • YourOnlineChoices.eu
- • Network Advertising Initiative
Important Note
Disabling certain cookies may affect the functionality of our website. For the best experience, we recommend keeping essential cookies enabled while managing analytics and marketing cookies according to your preferences.
Data Retention
How long we keep your personal information and when we delete it.
Our Retention Principles
We keep your personal information only as long as necessary for the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Active account + 2 years | Service provision and legal requirements |
| Payment Data | 7 years | Tax and accounting compliance |
| Communication Records | 3 years | Customer service and dispute resolution |
| Website Analytics | 26 months | Service improvement and insights |
| Marketing Data | Until consent withdrawn | Communication and promotions |
| Cookies | Varies (1 day - 2 years) | Website functionality and user experience |
| Project Files | Duration of project + 1 year | Project delivery and future references |
Secure Deletion
When we delete your data, we use secure deletion methods to ensure that information cannot be recovered. We also ensure that any backups containing your data are deleted according to our retention schedule.
International Data Transfers
How we handle data transfers across borders and international regulations.
Global Operations
DesignRoute operates internationally, and we may transfer your personal information to countries other than your own. We ensure appropriate safeguards are in place to protect your data during international transfers.
Legal Safeguards
- Standard Contractual Clauses (SCCs)
- Adequacy decisions where applicable
- Binding Corporate Rules (BCRs)
- Certification schemes and codes
Data Processing Locations
Your Rights Across Borders
Regardless of where your data is processed, you maintain the same privacy rights outlined in this policy. You can contact us at [email protected] to exercise any of your rights, regardless of your location.
Policy Updates
How we notify you about changes to this privacy policy.
When We Update This Policy
Legal Requirements
When laws or regulations change
Service Changes
When we introduce new features or services
Security Improvements
When we enhance our data protection measures
Operational Updates
For clarifications and administrative changes
How We Notify You
Email Notification
Direct email to registered users about significant changes
Website Banner
Prominent notice on our homepage for all visitors
Updated Date
Always visible at the top of this page
Your Acceptance
By continuing to use our services after we post any changes, you accept the updated privacy policy. If you do not agree to the changes, please discontinue use of our services and contact us to discuss options.
Contact Information
Get in touch with us about privacy questions or concerns.
Email Us
Privacy Officer
[email protected]Data Protection
[email protected]Visit Us
227 Katipunan Ave.
Quezon City, Metro Manila
Philippines
Call Us
Mon-Fri: 9:00-18:00 PHT
Response Time
Privacy inquiries: 48 hours
Data requests: 30 days
Urgent issues: 24 hours